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    Job Title Location Date
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    Call Center Supervisor INorthport, AL04/23/2014
    Customer Service Associate I ConsumerNorthport, AL04/18/2014
    Call Center Process Manager INorthport, AL04/11/2014
    Call Center Supervisor INorthport, AL04/11/2014
    Call Center Manager INorthport, AL02/18/2014

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    Call Center Supervisor I - Northport, AL
    Description: Job summary: Responsible for the day-to-day operations of one or more teams in the call center. Plans, directs, manages and evaluates team performance to ensure customers are receiving a high level of service. Ensures professional and courteous customer support services are delivered. Promotes a productive and positive relationship with customers. Serves as an escalation point for resolving the most difficult ...
    Reference Code: 1402165
    Customer Service Associate I Consumer - Northport, AL
    Description: Job summary: Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Performs other administrative duties as requeste...
    Reference Code: 1401697
    Call Center Process Manager I - Northport, AL
    Description: Job summary: Represents the call center operation as a business process owner for changes to existing processes, the development of new processes, and system requirements. Applies practical application of standard business processes to the day-to-day activities and responsibilities across all of Operations and business units. Manages the relationship between client expectations and cardholder or customer exper...
    Reference Code: 1401999

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